Customer Support Policy

Effective Date: 1 Jan 2025

At Tredarixa Trading Private Limited (“we”, “our”, or “us”), we are dedicated to providing exceptional customer support to ensure a seamless shopping experience on our fashion marketplace.

1. Support Channels Customers can reach our support team through the following:

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)

2. Response Time

  • Email inquiries: Within 24–48 business hours
  • Phone support: Immediate during working hours

3. Support Coverage Our support team assists with:

  • Order status and tracking
  • Product inquiries
  • Returns and refunds
  • Account and login issues
  • Technical support with site functionality

4. Resolution Timeframes We aim to resolve most issues within 3–5 business days, depending on the complexity of the case. Delays, if any, will be communicated promptly.

5. Customer Feedback We value your feedback and encourage you to share suggestions or complaints. All feedback is reviewed to enhance our service quality.

6. Escalation If your concern is not resolved satisfactorily, you may escalate the issue by sending a detailed email with prior communication references. Our senior support team will address the matter within 2–3 business days.

7. Policy Updates We reserve the right to modify this policy at any time. Changes will be communicated through our platform.

Contact Information

Tredarixa Trading Private Limited
Email: tredarixatrading@gmail.com | info@martster.in
Phone: 9211208325
Office Address: Shop No. 303, Block – D, LSC Parshant Vihar, Rohini Sector 5, Delhi, India – 110085