Anti-Fraud and Security Policy

Effective Date: 1 Jan 2025

Tredarixa Trading Private Limited (“we”, “us”, or “our”) is committed to maintaining a safe and trustworthy fashion marketplace platform. This Anti-Fraud and Security Policy outlines our approach to identifying, preventing, and responding to fraudulent and suspicious activities.

1. Fraud Prevention Measures

  • We monitor transactions and user activities using automated tools and manual review to detect irregular patterns.
  • All sellers must submit verified business documentation during registration.
  • Regular audits are conducted on seller listings and customer interactions.

2. User Responsibilities

  • Users must protect their login credentials and report any unauthorized account activity immediately.
  • Sharing of accounts or use of the platform for deceptive or illegal activities is strictly prohibited.

3. Prohibited Activities The following actions are considered fraudulent and will lead to suspension or legal action:

  • Submitting false or misleading information.
  • Attempting to manipulate product listings, reviews, or ratings.
  • Payment fraud, including the use of stolen credit cards or chargeback abuse.
  • Unauthorized access or hacking attempts.

4. Reporting Fraud If you suspect any fraudulent activity on our platform, report it immediately by contacting us at the details below. Please provide all relevant information for prompt investigation.

5. Investigation and Enforcement

  • All reports of fraud are investigated thoroughly.
  • We reserve the right to suspend accounts, withhold payments, and take legal action where necessary.

6. Security Practices

  • Data is stored securely using industry-standard encryption and access controls.
  • We use secure payment gateways to protect user transactions.
  • Regular system updates and vulnerability assessments are conducted.

7. Policy Updates We may revise this policy periodically. Changes will be effective from the date of publication on our platform.

Contact Information

Tredarixa Trading Private Limited
Email: tredarixatrading@gmail.com | info@martster.in
Phone: 9211208325
Office Address: Shop No. 303, Block – D, LSC Parshant Vihar, Rohini Sector 5, Delhi, India – 110085